Online Shopping FAQ

How do I know my order has been accepted?
As soon as we receive your order, we will send you an Order Acknowledgement e-mail confirming your order details. If you do not receive the e-mail within a few minutes, please check your spam or junk folder just in case the e-mail got delivered there instead of to your inbox. Orders received on weekends or public holidays will only be processed on the next working day.

What payment methods can I use?
You can pay via online banking, MasterCard or Visa credit card. All transactions are encrypted and insured.

How do I use a promo code?
A promo code can only be used within its validity period, for online purchases at HIDA-YEAT’s official website. To apply, please enter your promotion code during checkout. The price reduction of your promotion code will be reflected on your order summary.

What happens if one of the items I ordered is out of stock?
If one of the items you ordered is temporarily out of stock, we will process the remaining items first. The item will be sent to you once it is available. Please contact us for further assistance.

Can I change or cancel my order?
You are unable to change or cancel an order online once you have received an Order Acknowledgement e-mail. Please contact us for further assistance.

What are the delivery charges?
For orders below RM200, an RM15 shipping fee will be applicable to you (nationwide). For orders above RM200, you will automatically enjoy free shipping.

Can I send my order to a different address from my billing address?
Yes, you have an option to enter a different delivery address during the checkout process.

Do you deliver orders outside of Malaysia?
At present, HIDA-YEAT only delivers orders within Malaysia.

Can I change my delivery address?
As soon as you have submitted your order, the delivery address is verified. If you would like to make any changes after checkout, please contact us immediately.

When will I receive my order?
For ready-stock items, your order will be processed and shipped within 2 business days from the order date. All delivery lead times are estimates only. We do everything we can to ensure your order is delivered in a timely manner but are not responsible for any delayed or unsuccessful deliveries.

What if my order does not reach as expected?
Your order might take longer to process depending on the availability of the items ordered. We endeavour to inform you as soon as possible if the items you have ordered are not available. If your order does not reach you within 14 business days, please contact us for assistance.

What if the item I receive is incorrect or defective?
In the event you receive an incorrect or defective item, or your ordered item is missing, please contact us within 3 business days from the day you received your order. Kindly return the item in the original packaging along with the tax invoice and free gifts received with it (if any). We will arrange for a replacement after receiving your returned item.

What is the shipping and returns policy?
To learn more, please click here.

Is the information I disclose kept private?
HIDA-YEAT is committed to comply with the Personal Data Privacy Act 2010. All your personal data, including names, addresses or e-mail addresses is not leased or sold to anyone. For more detailed information on this subject, please refer to our Privacy Policy.